Patch Tests
Patch tests are required at least 48 hours before any new colour or tint service. This keeps you safe and ensures we can go ahead with your appointment. If a valid patch test hasn’t been done, we won’t be able to carry out the service on the day and a late cancellation charge will apply.
Your appointment is reserved especially for you, We will do our best not to cancel or re-arrange your appointments and to run to time. We would really appreciate you doing the same.
Deposits
A deposit is required to secure your appointment. This protects our time and ensures commitment on both sides.
Deposits are transferable if 48+ hours' notice is given. Less than 48 hours and the deposit will be retained unless the appointment can be filled by another client.
Cancellations
Please give at least 48 hours' notice if you need to cancel or move your appointment. This gives us a chance to offer your slot to someone else. Cancellations made with less than 48 hours' notice may result in a fee or loss of deposit.
No-Shows
If you can’t make your appointment, please cancel or reschedule with notice. No-shows impact our business and mean someone else misses out on a slot.
No-shows will result in up to a 100% charge and may affect your ability to rebook. Late Cancellation and No Shows will require full payment before another service can be booked.
Change of Mind
Let us know in advance if you’re thinking of changing the service you originally booked.
Each appointment is timed and prepped based on what’s been booked. If the service needs to be shortened or changed on the day, you may still be charged in full for the original booking
Late Arrivals
Please aim to arrive on time for your appointment. Even a few minutes late can disrupt the flow of our day and affect other clients.
If you’re more than 10 minutes late, your service may be adapted or rescheduled — and fees may still apply.
Visitors & Kids
Please if possible don’t bring extra visitors or children to your appointment unless necessary.
If children are attending with the intention of using devices they must use earphones at all times. The space is professional, and designed to help you and others fully relax.
Photos/Videos
We may ask to take a photo or video of your finished look. This helps show off our work and attract other clients like you.
We will always ask your permission — and never post without consent from you.
Fixes/Re-do's
Let us know within 3 days if you’re unhappy with any aspect of your service.
We want you to leave feeling amazing, and we can’t fix what we don’t know about. Fixes are offered at our discretion and are only valid within the first 3 days after your appointment.
Guarantees/Aftercare
We will provide aftercare advice to get the best results. Products and routines impact how long your results last.
We can’t guarantee results if recommended aftercare isn’t followed.
Visit Frequency
Book your next appointment within your stylists recommended time frame to keep your results fresh. Regular visits prevent damage or unnecessary colour fade.
Gaps longer than your stylists recommended time frame may mean additional services or fees apply.
Pricing Transparency
Our pricing is gender-neutral and reflects the service time and skill involved.
This ensures everyone is charged fairly and equitably. We do not negotiate pricing — thank you for respecting our rates.
Inspiration Photos/Copying Work
You’re welcome to bring inspo photos to help communicate the look you love. They’re great for vibe and colour direction — but we don’t directly copy another artist’s work.
We’ll use your inspo as a guide, but your stylist will create something custom that suits your style, shape, and my creative process.